Technical Support

12/16/2007: RvSkin for resellers has been installed. This is a great tool for customizing your packages, having YOUR logo on your clients sites, adding news, etc. From your admin panel, click Skin Manager" to customize it to your liking.
We HIGHLY recommend using the new "rvskin packages" themes when installing new clients. This theme has the most amount of set features available.  We also recommend changing your existing clients to this theme!
Client Admin Access Tips  Reseller Center Admin Access Tips
For normal access:
http://theip# wegaveyou/cpanel  or
username: this should be the first 8 characters of the domain name.Once their Domain is pointed to our servers they can use their Domain name instead of the IP#
FTP login username will be their username@theirdomainname: ie For the domain the login for FTP would be

To view a site (until it is on our nameserver)
http://IP#weassignedyou/~theirusername/ or
http://  (use the username you assigned them )

DO NOT install any scripts until the domain has been routed to our nameservers! It will not destroy anything, but the scripts are dependent on the domain name, not the IP#, and they will not function.

Reseller admin login:
Scripts will NOT work until their Domain is pointed to our name servers!
Why waste your space! We recommend no more then 25 megs of space per client. One you have their site uploaded, you can edit the amount of space needed.
Your clients must use the following nameservers:
If you are Transferring an existing Domain you must go to where you purchased the Domain name and make the following changes to your name servers (DNS).



To access your Web Host Manager  use this URL or the IP# we assigned you http://ip#/whm
You  will be prompted for your username and password. This is the same username/password  use to login to their account via ftp.

Step 1: Creating Web Hosting Packages
The following instructions will guide you through creating your Web Hosting Packages. Select the ‘Add a NewPackage’ option in WHM and enter the account details in the following fields.

Create a New Package
Package Name Quota Mega Bytes
Shell Access No
Max Ftp Accounts
Max Email Accounts
Max Email Lists
Max SQL Databases
Max Sub Domains
Max Parked Domains
Max Addon Domains
Ip No Cgi Access
Frontpage Extentions
Bandwidth Limit MegaBytes
Cpanel Theme


Package Name - This will be the Name of your web hosting package. Ex: Basic, advanced etc.
Quota - Enter the hard disk space you would like to allocate this package in Megabytes (MB).
Max FTP Accounts - This must be set to 1.
Max Email Accounts - This is a limit on the number of POP accounts that accounts of this package can create in.
Max Email Lists - This is a limit on the number of mailing lists that accounts of this package can create.
Max SQL Databases - We recommend 2-5. This is a limit on the number of MySQL databases that accounts of this package can create.
Max Sub Domains - This is a limit on the number of Sub Domains that accounts of this package can create  .
Cgi Access - Check this box if you wish to allow CGI (Common Gateway Interface) script execution for this package. This should be selected for most packages.
FrontPage Extensions -Check this box if you wish to install the FrontPage Extensions on this plan. Be sure that you really plan on using FrontPage if you select this feature. Note: We recommend setting up your packages without extensions. If you client does require them you can install them by clicking on "Install FrontPage Web Extensions" after you have set up their hosting account.
Bandwidth Limit - Enter the amount of bandwidth you want to restrict this package to.. Once this limit is reached, the website will display a white page with a message that this account has exceeded it’s bandwidth limit. For example, if you wanted to restrict this account to 500 (Mega Bytes) you would enter500 (this field expects MB).
Cpanel Theme - We recommend the Rvskins theme . It will have more features.
The click create. Repeat for each of your packages.

Setting Up an Account

Enter the domain name in this field. If my domain was ‘’ I would enter ‘’ in this field. Do not put the ‘www’ prefix, as this will prevent the account from being created correctly. Also make sure you leave NO spaces between your domain name and the beginning and end of the field.

This field will be automatically generated using the first 8 characters of your domain name.

Enter any combination of alphanumeric characters in this field. This will be the account password used to access cpanel, ftp, email etc.

FrontPage Extensions
Check this box if you wish to install the FrontPage Extensions on this account. Be sure that you really plan on using FrontPage if you select this feature.


You should have created your predefined your packages using the instructions above. You  use this dropdown menu to select that package this   will automatically fill many of the required fields.

 Troubleshooting Tips
In this section we will go over some of the most common problems that new dedicated server owners run into. This section is a work in progress will expand as time goes by.

FTP Password Syncing 
If you just created an account and for some reason you are unable to login via ftp with the username/password you just assigned to this account, select the ‘Synchronize FTP Passwords’ menu option. This updates the ProFTP password file with the system wide password file.  Then try to login again making sure you are entering the correct username/password.

NOTE: Usernames and passwords are case sensitive on Linux/Unix servers.

SMTP Authentication 
All our servers require that a user authenticate before an email is sent. Most email clients such as Outlook Express, Eudora, and Outlook support SMTP authentication. You should be using the same username/password to send email as you do to check email.

Accessing Websites Before Domain is Active 
 Another method is using any domain currently on the server and appending the username to the end of it as follows: (Don't forget to add the trailing slash "/")

You can use this method for ALL accounts on the server . This provides a way to view websites immediately after creation without having to wait for the domain to become active.

In order for an account to have the ability to create subdomains, you must enable subdomains on that account in your WHM. Select the ‘Disable or Enable Subdomains Per Account’ menu option in WHM, then select the domain.

The most commonly asked question regarding email is the username format expected by our servers. This is how it works:

- The username format is required for all accounts except for the original default ‘catch all’ POP account. The username for this ‘catch all’ account is the same username used to access cpanel, ftp, or ssh. It is the username of your hosting account.

- Any subsequent or additional POP accounts created in cpanel MUST have the format, otherwise you will not successfully authenticate, and you will continue to be prompted for a username and password.

This is the most common error by the end user and can be easily avoided if you understand the correct format and pass this information on to your users.